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Now every time we log in, we get the message "To restart teams to turn on the new meeting Experience" Has anyone else run into this yet? I was able to resolve this by removing the storage. I hope this helps anyone else who runs into this. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Microsoft Teams. Labels 1. Labels: Microsoft Teams. With this config the password could not be saved. To avoid this issue, be sure to install Horizon Agent before you install Microsoft Teams.

Then, on first run, Microsoft Teams detects Horizon Agent and caches the correct environment value, which verifies that the feature is running on a supported remote desktop. As described in the overview of this guide, there are significant advantages to running Microsoft Teams in optimized mode. However, as you are planning your implementation, keep in mind that end users who are not running supported Horizon Client versions Horizon Client or later for Windows, Horizon Client or later for Mac, or Horizon Client or later for Linux will not be able to take advantage of this feature.

They will not, however, go back to running the full client in the virtual desktop because the GPO has set Microsoft Teams to offload audio and video to the client. Those users will instead run in fallback mode. A user can check if Microsoft Teams is running in optimized mode, fallback mode, or natively no optimization in the virtual desktop.

Audio and video quality may be reduced. Talk to your IT admin. If you enable the optimization GPO in the virtual desktop, these clients, although not officially supported, will begin implementing offload. The bugs we found in these clients during beta testing are fixed in Horizon Client for Windows version or later for Horizon 8 or Horizon Client for Windows 5. VMware strongly recommends using the officially supported versions. For beta testing, VMware published the Horizon Client beta installer for Mac via the beta portal that supports optimization.

VMware recommends that you use the officially supported version, Horizon Client or later for Mac, to get the latest functionality and bug fixes for the Mac client. Similarly, VMware published a beta version of Horizon Client for Linux that supports optimization via the beta portal. VMware recommends using the officially supported version, Horizon Client or later for Linux, to get the latest functionality and bug fixes for the Linux client. The ports described on that page are required to be opened on the client device.

Note : The usual Horizon ports are also required, as detailed in the following documents:. Some organizations might require that the process name of the Teams Optimization Pack be added to a firewall allowlist, to allow communication to the Microsoft Teams Cloud server. The process name is vmware-remotemks. This is a Microsoft restriction. In certain low-powered clients, users may want to turn off software acoustic echo cancellation to reduce CPU usage.

In most cases, VMware recommends using the default configuration, which is designed for optimal audio experience. But if you are having issues with echo, software acoustic echo cancellation can be configured by using a GPO on the Horizon Agent or by setting a registry key on the Horizon Client. Note that this configuration is only supported on Windows Clients. After setting this policy, you must log out of the Horizon desktop for the GPO policies to take effect.

This configuration can also be applied on the Horizon Client for Windows device by setting the following registry key:. To troubleshoot, start by checking whether Microsoft Teams launched in optimized mode and whether the correct local client device names are being picked up. If so, you can check whether the Microsoft Teams redirection plugin has been installed and check the logs to verify that optimization has been enabled.

Procedures for these tasks are described in the following sections:. Figure 9: Version Box for Microsoft Teams. If the registry key is not set, follow the installation guidance for Horizon Agent, as described in Horizon Agent Installation and Configuration. Also note that you need to log out of the Horizon desktop for the GPO policies to be applied.

In the virtual desktop, restart Microsoft Teams to ensure that the correct settings have been applied by the Microsoft Teams client. We have seen issues in Microsoft Teams where incorrect flags get applied. Restarting Teams ensures that the correct flags are pulled in and applied. Quit the Microsoft Teams application. This will force Microsoft Teams to reload its cache, which may have contained outdated values related to the environment.

To ensure that Microsoft is not detecting a conflicting Citrix Agent installation on the desktop, review the Microsoft logs. Instructions for collecting Microsoft logs are provided in the Microsoft documentation topic Use log files to monitor and troubleshoot Microsoft Teams. In Microsoft Teams, click the ellipsis points … next to your profile picture at the top, and then select Settings and go to the Devices section. Under Audio devices , you should see the local headset names in the Speakers and Microphone drop-down lists.

Figure Device Settings for Microsoft Teams. If you see the local device names in the Microsoft Teams device settings, then Microsoft Teams optimization has been enabled in your environment.

Check if html5Server. If you do not see html5server. If you still do not see html5server. If you see that html5server. Similarly, if you are using a. Otherwise, html5server will not work as expected. Because html5server. This is an internal registry key used by html5Server.

Backing up and restoring the registry key may result in erroneous behavior. If you do not have any user profile management software installed or have excluded the above-mentioned registry key from the list, follow the next action item.

Important : For the following step, you need to have administrator privileges on your virtual desktop operating system. If you see the below highlighted section, then Microsoft Teams optimization has been enabled on your VM. Note : For your convenience, the highlighted text you can search for includes the following settings:. If the above settings are missing from the logs or if the logs display "allow:false" then Microsoft Teams optimization has not been enabled in your environment.

Go through the installation guidance for Horizon Client for Windows or Linux, as described in Client Installation , and ensure that Media Optimization for Microsoft Teams check box has been selected in the Horizon Client Installation wizard.

For the Mac platform, ensure that you have the supported version of Horizon Client installed. If you have the supported versions installed and have selected the right configuration for Media Optimization for Microsoft Teams, contact VMware support. If you see the below highlighted section in the logs, then Microsoft Teams optimization has been correctly enabled for your session.

If the above settings are missing from the logs or if the logs display "allow":"false" then Microsoft Teams optimization has not been enabled in your environment. Contact VMware for further assistance. If Microsoft Teams on VDI is optimized and you are running into generic issues, or if you find that features are missing, check if you see the same behavior when using the Microsoft Teams web client.

If you see the same behavior on the web client, or if you find that a feature is missing, contact Microsoft for further assistance. This section describes how to collect logs from the virtual desktop, the client device, and the Microsoft Teams app. The improved end-user experience, decreased load on the data center, and decrease in network traffic make Media Optimization for Microsoft Teams a compelling feature.

A thoughtful rollout plan will keep users productive.